Refund Policy
Return & Refund Policy
Returns
At AVELLÉ Studio, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return, items must:
- Be unworn and unused
- Be in their original condition
- Have all original tags attached
- Be returned in the original packaging where possible
Items returned that do not meet these requirements may not be eligible for a refund.
How to Request a Return
To start a return, please contact our customer support team at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once your request has been reviewed, we will provide return instructions.
Refunds
After your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow up to 14 business days for the refund to be processed, depending on your payment provider.
Original shipping charges are non-refundable unless required by applicable law.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item received is defective
- The item received is damaged
- The incorrect item was delivered
We recommend using a tracked shipping service when returning items.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Where appropriate, we will offer a replacement, exchange, store credit, or refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale items clearly marked as non-returnable
- Personalised or custom-made products
- Items showing signs of wear, washing, or alteration
Exchanges
We currently do not offer direct exchanges.
If you would like a different size or style, please return the eligible item and place a new order separately.
Contact Us
For any questions regarding returns or refunds, please contact:
AVELLÉ Studio
Email: info@avellestudio.com